Returns Policy

At Whimsy Skincare, we strive to ensure that every customer is satisfied with their purchase. If for any reason you are not completely happy with your order, we're here to help. Please read our returns and refund policy carefully to understand your options.

Returns We accept returns only for items that are damaged upon receipt. If you receive a damaged item, please contact us within 7 days of delivery to initiate the return process. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please contact our customer support team at info@whimsyskincare.com with your order number and details of the damage. We may require photo evidence of the damage to process your return request.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refunds If your return is approved, we will process a refund to your original method of payment. Refunds may take several business days to reflect on your account, depending on your payment provider's processing time.

Exchanges If you need a replacement for a damaged product, please follow the return process outlined above, and we will provide replacement product(s).

Contact Us If you have any questions about our returns and refund policy, please contact us at info@whimsyskincare.com. Our customer support team is here to assist you and ensure that you have a positive experience with Whimsy Skincare.

Policy Updates We reserve the right to update or modify this returns and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates or changes.